​​Scaling Design. Driving Growth. Delivering Impact.

I don’t just build strategies—I bring them to life. As a design leader and hands-on practitioner, I help organizations scale design, improve experiences, and create lasting impact. By blending research, strategy, and execution, I turn complex challenges into intuitive, human-centered solutions. Whether coaching teams, refining services, or designing the future of experiences, I work alongside organizations to make meaningful change happen.


Let’s build, refine, and transform—together.

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About Me

My name is Lashanda and I’m a design and strategy leader passionate about transforming complex systems into seamless, human-centered experiences. With a background in user research, service design, and CX strategy, I help organizations improve efficiency, elevate experiences, and drive meaningful change. I've worked with several organizations in the public and private sector, B2B, and B2C to design new experiences and build capacity.

Beyond work, I love exploring warm, sunny destinations, spending time outdoors, and making memories with my family.

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My Values

I've grown design, research, and product teams as well as design and research capabilities at every organization I've been a part of, as I believe research and design are key problem-solving tools to create value. With a background in Industrial Engineering and Human-Computer Interaction, I also quickly analyze inefficiencies to make both business, design, and research teams more effective at delivering value. To do this well, I have developed a set of values that guide me to lead teams and build capacity.